Our support team is here for you!

Hi, and great to have you here! Our support team is happy to help. 🎮

Behind our support stands the Lotum team, reachable at games@lotum.de. These rules apply to the support for all of our games; you'll find who is legally responsible for your specific game in its privacy policy and legal notice.

What we can help with

Whether you have questions about a game and its features, problems with your account, or anything around purchases and billing – we're here for everything to do with our games. Our AI assistant answers many questions right away; we take care of everything else personally.

How we treat each other

Kindly and respectfully – in both directions. Criticism is expressly welcome. It's never about your opinion, only about a fair tone.

What we ask of you

To keep support a good place for everyone, we ask you to refrain from insults and demeaning language. The same applies to discrimination and hate speech, threats, sexual harassment, as well as suggestive or offensive images, the publication of private data (doxing), spam, fraud and phishing attempts, graphic depictions of violence, and other unlawful content.

When something goes wrong

If someone doesn't follow our rules, we issue a warning for minor violations. After three warnings, support access is blocked for twelve months. After a twelve-month block, the next warning leads directly to a permanent block. Warnings expire after twelve months if nothing new is added. For serious violations, we block support permanently right away.

Where we process personal data in connection with warnings and blocks, we do so in accordance with our privacy policy.

We're happy to help. Just write to us!